Sales Engineering Manager

Our client Sales Engineering organization in the Nordic and Baltic region is seeking a Sales Engineering Manager to lead a highly skilled team of Sales Engineers. In this role you will lead a SE team as well as working directly with the sales team to understand the needs of our customers, strategize on how to navigate sales cycles, lead a team of sales engineers who provide value-based evaluation scenarios including demonstrations, labs, POCs, and pilots to close business. The role also involves collaboration with operations, development and management functions to ensure smooth sales and post-sales customer experience.

ABOUT THE RESPONSIBILITIES

 ·      Plans and directs pre-sales systems/applications engineering activities in assigned area of responsibility

·      Provides the technical resources to optimize sales volume and to ensure customers have the maximum opportunity for successful application through systems/applications engineering services

·      Provides coordination and technical expertise in the facilitation of product/service design and implementation

·      Has technical expertise in a combination of voice and data networking fields that provides significant proficiency in both technologies

·      Ability to manage and support medium/large accounts, including ability to designate appropriate Systems Engineering resources to enable continual growth of the business

·      Must have excellent skills in critical account management

·      Experience in data networks, telephony systems & applications, unified communication applications and services, call center systems and related applications, related tools, testing systems, services

·      Leadership/management experience and/or or demonstrated leadership track record of technical sales teams

·      Directs the overall program/project plan, budget, structure, schedule and staffing requirements to ensure that customer needs are satisfied

·      Leads, builds and develops a team of motivated employees who are able to adapt to changing needs of the customer and organization

·      Interface with customer executives and line of business owners in key decision-making situations

·      Responsible for forecasting, reporting and driving revenue for Sales Engineers

·      Develops professional relationships with key customers, suppliers, channel partners, client executives, which leads to opportunities for driving revenue and sustained client partnerships

·      Provides assistance and/or escalation with different customer problems, conflict, and participates in important negotiations with key customers

·      Assists in training/coaching all levels of the team

·      Work is performed with minimal direction and reviewed by executive management

·      Travel required to meet customers and partners

ABOUT THE REQUIREMENTS

·      Knowledge of Avaya products is preferred but not essential

·      Strong skills in client negotiations, presentations and engagement within a large multinational company

·      Ability to motivate and direct the sales engineering team

·      Very strong skills in working collaboratively across Sales and Services including the ability to drive to achieve goals.

·      Experience managing a team senior specialist

·      Ability to prioritize across multiple projects and ad-hoc requests

·      Experience supporting indirect sales via a network of partners

·      Experience supporting corporate and, especially, public sector customers

·      Experience sales with private, public and hybrid cloud solutions

·      Understanding of contact center and collaboration technologies

EDUCATION/QUALIFICATION

·      Bachelor’s Degree or above

·      Solid experience in similar roles

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